Frequently Asked Questions (FAQ)
This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Do you ship oversees and to P.O. boxes?
Do you have customer service?
How do you download and send a GEDCOM file
What if I can’t get my GEDCOM?
What is Standardization Service?
How many generations can I include in a tree?
Can you insert photos in your trees?
When will I recieve my order?
What is giclee printing?
What is archival paper?
Do you print on canvas?
What kind of paper is this printed on
Do you offer matting and framing?
Can you create my tree for me?
Do you offer custom designs?
Can I see a proof copy before printing?
Can I obtain a digital copy of my tree TO PRINT MYSELF?