Frequently Asked Questions (FAQ)

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

What’s your return policy?

Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

How do you download and send a GEDCOM file

What if I can’t get my GEDCOM?

What is Standardization Service?

How many generations can I include in a tree?

Can you insert photos in your trees?

When will I recieve my order?

What is giclee printing?

What is archival paper?

Do you print on canvas?

What kind of paper is this printed on

Do you offer matting and framing?

Can you create my tree for me?

Do you offer custom designs?

Can I see a proof copy before printing?

Can I obtain a digital copy of my tree TO PRINT MYSELF?